Drooped off company van for my employer and they fix the heater. Never fixed any of my vehicles. Heat works now so I guess that's good.
The facilities are top notch. So, the time spent at Straub Ford was pleasant. The staff was courteous and helpful.
Straub Ford is a fantastic dealership. I particularly like the service department. I feel they do an outstanding job at customer service and satisfaction. Can’t say enough good things about them and they always give the car a thorough check even when just in for something simple. I hope to continue to be a loyal customers for years to come
Quick and reliable service. Sales staff was helpful as well as the service personnel. Thanks. We will see you again.
Needed state inspection within a couple days. Mike in service was super friendly and helpful. Not only did he accommodate my last minute request, he also scheduled my Mom's vehicle in for it's required inspection. Better yet, even scheduled our appointments at specific times allowing us to go get lunch so we didn't have to wait in the waiting room at Straub. To me, that is going above and beyond. Great group of folks working in every department at this dealership!
Sale manager and our salesman were great to deal with. They were very knowledgeable.
Many places talk a good game but Straub’s practices it. Second new Ranger I have bought never looked anywhere else. Tip of the hat to Straub’s don’t change what you do.
Quick, professional service!
Superior service. Appointment was on time, service was prompt and the staff was friendly and professional. Felt like I was a valued customer just as the day I purchased my car. A-1 service. Excellent
Very fast service. Was very pleased.
Excellent Customer Service, working with Doug R. on the sale and paperwork was a breeze. I purchased the vehicle online and flew in to pick it up. Doug picked me up personally from the airport and we finished the paperwork after my full inspection on the car. It was as advertised and the deal was the best in a 5 state area. I forgot to mention that Doug was on vacation but took the time to personally get me and make sure I was satisfied with the transaction even with a series of follow-up phone calls. Great group to work with ...
Just got my Bronco and everyone I dealt with at Straub Ford was just great! Every time I texted my sales person they texted me a.s.a.p., and if I stopped in everyone was more than helpful. The paperwork person was so thorough and just an absolute delight. I can't say enough about the staff....GOOD TIMES!!!!!
Bought a pre owned 2018 ford edge titanium edition with no Hassel! Awesome Staff and amazing car salesman! Definitely recommend. They were also amazingly patient with my child who is just a toddler.
All I can say is that they provided excellent service. I required a state inspection and a refit knowing that I had a couple of problems with the car. They conducted a thorough review and appraisal and resolved ALL the issues. I great service.
I called the parts department to get parts for my Ford Mustang and I can't say enough about the gentleman who answered the phone. His name was Mike and he was not only knowledgeable about the part I needed but, he was also very polite and patient. I will definitely be calling them if I need any more parts in the future and their prices were very reasonable.
Thank you to Chris in the parts department for going above and beyond and helping us get the rear brakes fixed on our 2018 Ford Escape.
Mike in service is super helpful!
Great service!!! Chris in the parts department went above and beyond when helping to identify and order specific parts for my vehicle so I could fix it on my own. Highly recommend going to this Straub location!
The sales team was easy to work with. Financing was easy, actually the whole process went very smooth. I am very happy with my experience, the staff and my Bronco.
We had just recently bought a used truck from Budd Bear in Washington, PA and it came with a 6 month/6000 mile power train warranty. So, the truck started to shutter when you would accelerate and thought it might have been a transmission issue. We took it to Jim Robinson at the Highlands, which in our opinion gets negative 5 stars. They never called to explain what was wrong, after having the truck for 6 hours, i had to find out when i picked it up. They were giving me a hassle about trying to contact the warranty company, so, we called Straub ...
I bought my Bronco through Straub and it was a great experience. They kept me up to date on my order and were always there to answer any questions when I had any. When my Bronco was delivered, Angelo and Chris were awesome and got me through the purchasing process fast and pain-free, and under my budget!
This place is awesome and fair with the prices
Nice clean facility and the service department was very nice and helpful. Work completed on schedule.
Very good service in sales and service. This is my second lease. Pic of old leased Jeep and Durango. Thanks!
Ordered a truck and dealt with Mr. Richardson in Sales. No pressure sales but I also knew exactly what I wanted. Easy to deal with so far. Hopefully get the truck in 3 weeks.
Waited 8 months for my Maverick they put up with my constant pestering about where it was. At the end they gave me a great deal on a truck. A truck that's lives up and exceeds it billing. Thank you
I am very pleased with the dealership and Angelo the salesperson I would recommend them to my friends. They were very professionally and easy to work with. The person who did the closing and paperwork was friendly and easy to work with . Keep up the good work guys and gals. Chuck L. Belmont county
Surprise after surprise. So the first was after they fixed my car they washed it, then I go to get it inspected and learned that since I bought it there I didn't need to pay for the inspection.
Service was pleasant and courteous. In and out in good timing. All newly remodeled. Very comfortable waiting area. They changed my oil and oil filter. Changed my air filter. The inspected of my vehicle and washing of my car was free. Car wash was a birthday gift from Straub's. The inspection I was happy to hear was free because I had bought my car from them. I was very well pleased with the over all experience.
I had been searching for a few months for a vehicle and contacted Straub late on a Saturday afternoon about a vehicle on their website. The salesperson told me if I wanted to come in, he would have the keys ready. Pulled into the car lot and it was waiting! The whole process took less than 3 hours and I drove home with my new truck! I’ve received calls from various others within the company asking if I’m happy with the truck and addressing any issues I may have had. Cannot recommend Straub enough!
Super friendly staff. Had me in and out quickly with as good a deal as I could find on a new Ford truck. I'll be back for sure when its time for another.
Very friendly and excellent service. Would highly recommend.
Awesome job.. Got an oil change.. Took no time at all... I
Easy to deal with but bring your checkbook.
Love my new 2022 F150 from Straub. Highly recommend them.
Quick and efficient!
Very pleased with your timely appointment. Everyone was friendly and helpful
Jimmy and the entire staff at Straub made our purchase of our new vehicle so easy it was ridiculous. They did most of the deal over the phone with me and held the vehicle for four days until we could make the trip to finish it. Car was washed and detailed and had a full tank. Time was spent to teach me how to use all the "bells and whistles" and walk me through any questions. Highly recommend every one at this dealer.
As always, fast professional service. Reasonably priced!
The people at Straub Ford are super nice easy to get along with very knowledgeable would highly recommend to anybody looking to buy a new or used and have service work do.
Can’t keep track of how many cars this makes we bought , even with the shortage they worked out a great deal .. thanks Bryan and Brad
You all are wonderful! I have had both of my mustangs to you, one for repair and the new one for service. I greatly appreciate your efficiency and the fact that you did not dismiss my concerns when I brought my first mustang in. The tradition of keeping peppermint oil diffusers in my trunk has carried on to my GT because of your findings of little creatures chewing my wiring in my other mustang. Thank you for the wonderful service and not treating me like a crazy woman that was hearing things. Best wishes and keep up the great work!
Straub Ford has had my Ford Explorer in the shop 2 times now and they are so nice and very straight forward. mechanics do an amazing job! Waiting area is nice and has free coffee and water. They have a very clean bathroom aswell as a tv in the waiting area. I had my car dropped off around 11pm and I received a call around 3pm saying with was done! Very fast friendly service. Love them!
Excellent buying experience!!! Staff was awesome!!!
F150 was having a couple problems, took it Straub Ford, took care of the issues quickly. Definitely go back, when the need arises.
The Best staff..always there to answer any questions!! Love my Ranger! Garage Staff awesome!!!!
Great service as always. Very friendly staff and great technicians.
Straub Ford was not even on my radar. I had checked with another dealership first. Made arrangements to see a car got to that dealership and the salesman was off the lot. I waited 20 minutes only to find that he had sold the car and couldn’t even call me to let me know. What a wasted trip. I went to the Ford Bronco website and found that I could be notified if a Bronco arrived at any dealership within 25 miles. A week later Bronco showed up at the dealership but no phone call. A week after that I receive ...
Very quick and efficient. Salesman assisted me with info on a new truck while I was there having a recall check. Very informative and helpful. Service guy was knowledgeable of his skills. Thanks again
I’ve never had a problem with anyone. They always treat me good and always get me in a short notice
Kind, fast, reasonably priced.
Ryan sold me a 2017 Ford Escape and was great throughout the process. I love my car and am grateful I got into a nice car with a car payment I'm comfortable with. It was also really nice to not be pressured into something. Overall good dealership
Excellent staff and service.
I went to Straub Ford in Moundsville, WV because of their good reputation. I was not disappointed. Erick was very helpful finding the right used car for me, which ended up being a 2016 Ford Escape Titanium. Chris took extra time finding a great financing deal for me, and both Chris and Erick were very happy for me. To me, it showed that they cared about me as a customer and as a person. If you want a personal experience when purchasing a new or used car, go visit Erick, Chris, and the other great people at Straub Ford in Moundsville, ...
I would highly recommend Straub Ford. I brought my son’s 2015 Ford Focus in for repair and all of the staff were friendly and helpful. They actually got it in for service sooner than planned and notified me of the problem right away and fixed it in a timely manner. I will definitely be using Straub Ford in the future.
They got us in quickly for my recall. They were very nice and fixed my problem.
Doug and chris were great !! Worked w me on some finance issues , not theyre fault .... I just wish they wouldve helped me out a lil more on my trade !! Considering i see what they are trying to resell it for !! Wow ....
Awesome, awesome people! We are traveling home and had vehicular problems. They took excellent care of us, our beloved dog and our vehicle and even gave us a few rides. Can not say enough good things about the staff. If you need a vehicle; make the trip to Straub Ford...it would be well worth the drive!
We’ve been dealing with Straub for several years and have always had good luck. I’ve taken my Ranger up to Straub Ford twice once for a oil change and for a Wv inspection and Steel shield undercoat inspection. Quick service and nice employees.
Great service. Friendly staff.
Great experience all around! Erick was awesome to work with. Very happy.
The staff is always professional. I am confident their service work is done correctly. Straub Nissan service prices are equal to other companies.
They were very efficient,honest and very willing to help to get me exactly what I was asking for. It was a pleasure doing business with Straub Ford and I would highly recommend them others.
Fast & efficient! I would recommend!!
I recently purchased a 2020 Kicks. The buying experience was excellent. Jerry Herbeck has always treated us like family.
I’ll continue to work with Jerry. This is my second lease and Have had great customer service both times!
This is our 13 car we have bought from Jerry Herbak!! I got the 21 Nissan Rogue. This is my 3 rogue and this by far my favorite so far!!! We obviously are fans of Straub Nissan considering this is our 13th car from them. Jerry always goes above and beyond to make sure I get what what I want. Everyone else is exceptional as well. Can never say I have never been dissatisfied with our service. Would recommend Straub Nissan to anyone!! See you for #14 Jerry!!’
I am on my 3rd Rogue and absolutely love them. What makes it better is having someone like Jerry Herback helping you all 3 times. He makes it a lot easier to understand the car, all functions/gadgets the car has an all around great experience. I also get an email from him every now and then just checking on me, the vehicle and makes sure we are still happy and that the car is running like it should. I honestly think I will always have a Rogue or some type of Nissan and Jerry will be my go to as ...
Love, love, love Straub Nissan. I am on my fourth vehicle from there. My Rogue is amazing!! Jerry is so great about going over everything in the car. I will always shop at Straub Nissan.
Great employees and excellent customer service. I felt very valued as a customer!
The man in the parts department was very nice and helpful.
The sales staff and service department were very kind and helpful. Casey called and gave me updates on my repair. Thanks again.
We had a wonderful car buying experience at Straub Nissan. David, our salesman, was great and was very knowledgeable about the Murano we were looking to buy. The manager, Dan, was great and very knowledgeable as well. The whole experience was enjoyable. I highly recommend checking them out if you are looking for a new car.
Remarkable people, always happy with the service & sales departments! Highly recommend!!!
Great Customer Service and EMPLOYEES!
They were able to get us in quickly. Very professional people with top quality service.
Good and quick deal.very friendly people.seen honest
I stopped in one Tuesday to see if I could get my F150 serviced. I was offered times for that Friday. I accepted the 9am time and mentioned my Taurus SHO needed a new battery. They said they bring it in after I got my F150 home. In less than 2 hours I had both vehicles taken care of. It doesn't get much better than that. Thanks Straub Ford for the excellent care. Ill be back.
Took my vehicle in for recall and repairs. Very good customer service and my vehicle got repaired 🙂 thank you
First service was super on my F150 XLT, but the new dealership is beyond that. Straub Automotive knows how to treat and keep its customers.
Called and set up an oil change and they got it done same day on a saturday. Awesome
great people great service
Awesome Staff and very helpful.