Customer Testimonials
This is an excellent dealership with great people. I bought a 2025 F-150 from here not just because of the fair pricing, but most importantly the honesty of the sales team. Brandon Davis did a great job being transparent. Would buy from here again.
This dealership will gladly sell you a brand new vehicle with a faulty wire harness due to mice from their location (heavily wooded area directly behind the building) chewing through it. Then when your car is a month old and you’re about to make your first payment and start having issues, they’ll tell you “oh that sucks, claim it on your insurance”. This location is absolutely awful since they’ve hired all new staff. So glad Ford’s customer care center is helping us through this, atleast they know right from wrong.
I rarely buy a vehicle locally. I even more rarely buy a new vehicle. Since I had the A-Plan, I decided to splurge. Everyone at the dealership were nice and friendly. It was an easy sale for them since my wife and I loved the vehicle. In the future I'll let you know how service goes.
They don't care about the owners of vehicles. They don't order the right parts and continue to push back pick up date.
Avoid this place. They recently jacked up their shop rates, add on services without asking to jack the price up even more. If you like setting money on fire, go here.
I just want to thank Abby at Straub Nissan, Highlands, Service Department for her kindness, patience and understanding when scheduling service and having the service performed for my parents. I became involved to be sure they were taken care of. After speaking and interacting with Abby, I couldn't have asked for a better Service person that I could trust with my parents. Abby was so patient and explained everything. I could see how busy she was, but she never rushed us and answered all questions. Also, thanks to the Technician, Todd (I believe), and Red. You all seem like ... Read More Facebook - Apr 3, 2026
Took my truck there two different times to have the paint removed that was sprayed on my truck from a jobsite. Everything wasn’t done on the truck. Half assed painted it. Still have paint specks on it. My steps rails are half ass painted and they painted my truck. Head lights was not touched. Will never go back there again. No damn communication. It’s like pulling teeth to get answers.
Ford vehicles are junk they will fall apart on you and you’ll be left stranded with no help from the company
Had a great experience and they went above and beyond to fix my car. I took my car in needing several things fixed and they fixed EVERYTHING I asked. Coudnt have gone any smoother. Thank you
Fast reliable service.
Had a paper towel in fuel neck they got me in same day and had it fixed before I got off work.
Was late for my appointment and was still treated well and free car wash.
Got into a argument with service department. denied service and told to leave by the manager.
I had the best experience ever with the service department! I’ve already recommended friends and family to go there to get their vehicles fixed!
Service department did a great job and completed the repairs quickly. Mike in the service department is good to deal with.
They fixed my car fast and was fair on the cost.
Very happy with my experience overall here. Brandon was very helpful and patient given a rather complicated situation. In the end they were able to get me in the vehicle I wanted at a great price. Would definitely recommend!
It was good and quick
If I could give 0 stars I would brought a ford escape off straub and 2 weeks later the transmission went out they had it about 3 weeks and put a new transmission which they said was new had it about 8 days now the transmission starting to slip again going up big hills and the sales guy pushed the vehicle on me I will not buy from them again I figured I wouldn't have any problems with then they cost me my job by not being able to give me a loaner to get to work
Great service friendly staff
Have been dealing with straub for years this is the first time for the ford dealer was treated great as usual Brandon was great to work with
Straub has always been a great dealership i have dealt with the Hyundai dealer for years i just recently bought from the Ford dealer and got the same treatment as the other buy all means Straub is the best dealer I have dealt with they always treat you like family
I had an easy and downright enjoyable experience at Straub Ford. Bryson was super helpful with the process and Brad made the numbers part and the conversation so pleasant that I actually hated to leave. I've never wanted to stay at a dealership before. Great job, guys.
Excellent service have always treated me with respect job well done
If you're looking for a dealership that truly puts family first, I can’t say enough good things about Straub Nissan! They’re family-owned, and you can feel it the moment you walk in—everyone treats you like one of their own.
Not only do they offer top-tier service and great deals, but it’s the little things that set them apart—checking in after your purchase, making sure you’re comfortable while waiting, and going the extra mile to make sure you leave happy.
If you want a place that values honesty, care, and community, this is it. ... Read More Facebook - Feb 14, 2025
Great customer service, sales expertise, and professionalism!
I purchased my 2024 Nissan Versa from Jerry herback. My purchase experience was hassel free and he was very knowledgeable of all of my vehicles features. I would highly recommend purchasing from Straub Automotive. It is also great that service is located on the premises making it easy to keep up with car maintenance.
Jerry Herback is the most kind and caring salesman, always makes sure everyone is 100 percent happy and satisfied before leaving the Nissan Showroom.
Highly recommend Straub Nissan for any of your automotive needs. The sales team is always super friendly and helpful and when i needed service work done last week and they went above and beyond for me!! Will always go here for anything I may need!
Jeremy and the service department was able to correctly identify everything wrong with my 2019 F150 enabling me to purchase the parts and make the repairs at home. The truck runs great. Thank you to the Straub Ford Team.
A very nice and friendly group of people.
Love working with Jerry Herback when I purchased my last two vehicles. He was very knowledgeable about all of the Nissan vehicles and took the time to let me know all the details. He also took the time to let me know how the features worked. Again love working with Straub Nissan.
I love my Nissan and Straub! I always get quality service when I am here. My salesman always helps me find exactly what I’m looking for.
I had a fantastic experience with the service team at Nissan. They were professional, friendly, and efficient. My vehicle was serviced quickly and I appreciate the attention to detail and the helpful advice. I will definitely be returning!
Highly recommend Straub Nissan! The team was friendly, professional, and genuinely helpful. If you’re in the market for a new or pre-owned vehicle, I can’t recommend them enough!
Bryson Rupe was a great help came up looking for a truck and he did everything he could to get me in one. So I’m leaving in a 21 ford f150
We have purchased two vehicles from Brandon Davis here and couldn't be happier! From the purchase to the service they are awesome all the way! They work really hard to get you the deal that is best for you and make sure that You're happy with your purchase. Then when it comes to service they do a great job of taking care of their customers! They are hands down the best customer service around!
good job fast looks great cant tell the bumper was off
Mike in service and mechanics addressed my concerns and vehicle was taken care of. Have always had good experience with them.
Bryson and Brad were great to work with. Made buying my new truck a pleasure. Thanks guys
Fast and courteous service.
Great service representative who pointed out critical needs to maintain safety & function of our church’s vehicle.
Top botch service. They had me in and out as efficiently as possible.
I do not like to read long reviews, but if you have time please read.I am born and bred from the Ohio Valley and have not purchased a vehicle here in last 20yrs, I have chose to travel to purchase a vehicle outside the Ohio Valley. I took a chance setting up a test drive at Valley Straub Ford.From the moment I came through there door until I exited I was truly satisfied. Levi went above and beyond for me as well as the finance manager and sales manager. I would refer and recommend if wanting to purchase ... Read More Google - Aug 13, 2024
Very nice and super easy to deal with! Excellent service! Even performed recalls on the spot for my family's safety! Will definitely return!
Brandon did an excellent job throughout the entire process. Very happy with my purchase Thank you
Walked into Straub Ford def not expecting to buy a car. Brandon & Brad were amazing! So helpful & explained everything. Never felt any pressure. So easy to deal with. Made buying a new vehicle so easy. I felt very comfortable. Def 5 out of 5 stars. Highly recommend!!
We had a great experience at Ford Straub! Brandon and Sean were very easy to work with and exceptionally accommodating. We also had a wonderful experience with Brad in finance. Definitely recommend!
Levi was an amazing salesman to my mother ! She left today with a 2024 F150 ! Thank you so much
Awesome people that are friendly, caring, and willing to work with us.
He was really great salesmen’s .
You won't get what you pay for. Go to Doans.
Excellent sales experience with Moundsville Wv crew Bryson and Sean as well as the parts department and mechanics -- all me expectations fulfilled -- Many Thanks
Unbeliveable!!! Please read the real(lowest) honest reviews-
I will never have a vehicle serviced here again. I went in for an oil change and the mechanic did not put the oil cap back on . I got home and had oil all over the motor and the hood and underneath the vehicle. I called the service department and they said to bring it back down . They took about 3 hours to clean everything and the manager never even apologized he only offered a free oil change in the future and acted like it was no big deal. If you go here for service check your vehicle before you leave.
So, I would like to say that the staff and atmosphere is polite and friendly. I have zero issue with the staff.
What I do have issue with is trying to purchase a vehicle, particularly trading in my current one.
They wanted to give me $500 for my vehicle! Due mostly to some minor rust on the back right side, and minor issues with other parts. Everything else I can understand (Age of car, miles, minor cosmetic damage), but what they were focused on was the minor mechanical issues and the rust.
I priced the repairs at several repair shop, average ... Read More Google - Dec 8, 2023
Every time I am there the entire staff is courteous and d very helpful. All are very knowledgeable and appear to be people oriented. The shop is the best in the valley!
The staff was wonderful, really helpful, and knowledgeable . We took both our Fords there for service and was completely happy each time.
Had an oil change and tire rotation done on Friday in and out in less than an hour all good....👍
This place sold me a vehicle that wasn't service at their facility properly by their own service team and had a transmission leak covered up to sell the vehicle for quick money.started leaking two days after buying the vehicle I would not recommend this place to anyone.everyone was rude when I contacted them to address the situation to see if they would make it right which of course they didnt.
Great service, fast and friendly, was on top of the whole deal, best service I’ve seen in awhile!
The staff was very efficient and the service was very quick. The best service I have had anywhere in quite a while.
Great service, very fast and efficient service, service personal are very friendly very clean, pleasant atmosphere
Quick and reliable service. Sales staff was helpful as well as the service personnel. Thanks. We will see you again.
Needed state inspection within a couple days. Mike in service was super friendly and helpful. Not only did he accommodate my last minute request, he also scheduled my Mom's vehicle in for it's required inspection. Better yet, even scheduled our appointments at specific times allowing us to go get lunch so we didn't have to wait in the waiting room at Straub. To me, that is going above and beyond. Great group of folks working in every department at this dealership!
Went window shopping on a Sunday found something we liked called and they said we don’t sell it for that price and added 15 grand. It’s more than the vehicle is worth. Never buy anything here again.had to give one star just to give review
Excellent Customer Service, working with Doug R. on the sale and paperwork was a breeze. I purchased the vehicle online and flew in to pick it up. Doug picked me up personally from the airport and we finished the paperwork after my full inspection on the car. It was as advertised and the deal was the best in a 5 state area. I forgot to mention that Doug was on vacation but took the time to personally get me and make sure I was satisfied with the transaction even with a series of follow-up phone calls. Great group to work with ... Read More DealerRater - Oct 8, 2022
All I can say is that they provided excellent service. I required a state inspection and a refit knowing that I had a couple of problems with the car. They conducted a thorough review and appraisal and resolved ALL the issues. I great service.
Chris in the parts dept quoted me over $500 for new ignition coils on a 2017 Escape. Never going here again. Either he's on something or Straub is garbage now.
Nice clean facility and the service department was very nice and helpful. Work completed on schedule.
Don’t know if problem was with Straub Ford or Cars.com but the car on cars.com was advertised at msrp and when I contacted Straub they had it priced about 15000 dollars more the salesman said they had no control over what cars.com listed price as should be illegal to advertise a vehicle for sale at one price and jack the price up when the customer is interested very bad business practices at least
Iv only been to this place one time and I will never take a vehicle back here again mechanic's are slow took me 3 days to put a inspection sticker on my car and the problems they said was wrong with it wasn't actually wrong with it I'll never bring another vehicle to that garage ever to save ur time go somewhere else because if the vehicle didn't come off thier lot they'll find faults in the vehicle that dnt exist
Dropped my vehicle off for ceramic coating in the morning. Was given no indication that it wouldn’t be done the same day. I even asked this when making the appointment. I decided to call & check on my vehicle after nearly 8 hours just to be told “they are gone for the day, you can get it in the morning”. This left me stranded at a friends with no vehicle & three little kids in car seats. The dealership made no attempt to make this right other than saying sorry.
Be aware that sticker price on website is not their price, it’s $5000 over. Lesson learned, same with all the straub dealers.
I have paid out of pocket for 2 summers for this place to fix my ac. this makes summer number 3 with no ac!! I'm livid
Extremely disappointed with my experience in the service department. The man who worked on my car was nice enough but sadly misdiagnosed a common and dangerous issue. This cost me hundreds of dollars in additional diagnostic fees and tows. My car eventually made it to the dealership in Steubenville where they immediately identified and remedied the issue— and at a lower cost! I don’t understand how this could have been missed.
I own 2017 Ford transit, they told me they their mechanics were not qualified to work on my vehicle. Sounds like a lie, poor poor Ford
Dropped of commercial work truck for warranty service from work that was done by another dealer. Truck not done yet and don't expect it anytime soon, wasted time getting factory approval, parts didn't come in due to weather, guy working on it was out. Next thing I think I will hear, truck got chicken pox. My truck isn't a priority to Straub. It is going on a month and they are running out of excuses. No quick lane service about this one. I feel like I should be charging for truck rental. Had previous great experiences. TOTAL ... Read More Google - Feb 13, 2021
Bought a brand new truck in 2018, had multiple problems with it. ( not the dealerships fault) however, I’ve not had the greatest experience lately. My truck has a consistent rattle underneath it, I’ve taken multiple days off of work to drop my truck off, and they can’t find the problem. They’ve offered me no solution, and will not let me know what I can do about it because my warranty is about to expire. I’ve purchased my last 3 vehicles from straub, I would designate myself a loyal customer, but as of late, I’m not sure ... Read More Google - Nov 1, 2020
Scam. Nobody should pay the crazy markup for a car. This is the most absurd business practice, taking advantage of people, especially during the current crisis.
I went to get my car inspected they said just about everything on it needed replaced took it to a differnt garage nothing was wrong with it.
One month back you serviced a warranty problem. It was saftisfactory. But I had an oil change, no issues until today .. the oil filter was so tight it crushed in attempts to remove.. I will not ever have it serviced fo anything again.. Steve mandeville
Very inept dealership. Car has been at dealership for almost 2 weeks for repair on recalled part..keep getting the run around..never again..we will drive 15 miles to next dealership for anymore work. If not for recall we would have used our local mechanic.
We shopped at Straub Ford in Moundsville, WV, looking for an F150, white with specific equipment. While there, we asked for an estimate on our truck for trade-in but was told they just needed the Vin and the mileage to determine the trade-in value of our truck. Our salesman, Bryan Brandon, tried to be accommodating, but his sales manager was rude to him and to us. We left with no trade in amount, no Info on November incentives, or results from any searches. We have called back twice, and still Bryan did not have any info for us. Trying to ... Read More Google - Nov 4, 2019
I don't care for car dealerships. Too expensive in the repair shop
Took them 3 days (not counting the weekend) to replace ball joints on a Ford Escape
Great sales department. However, everything that has happened after the sale has me never wanting to go back. I was given 60 day temp tags and two weeks before they expired I still hadn’t got my information in the mail to get my hard plates. I call and am told I need to speak with Jackie. Jackie tells me that she has mailed them but, not to my PO Box. She tells me she will put another one in the mail that day. I wait a week and call back still nothing she tell me I can go into the ... Read More Google - Jul 1, 2019
Very disappointed in service dept.